Terms of Service

Terms of Service (利用規約)

Article 1 (General Provisions & Mission Statement)

1. These Terms of Service define the terms and conditions for using the PC support services (hereinafter referred to as the "Service") provided online by the ryopc Volunteer Group (hereinafter referred to as "the Group").

2. The Group is a non-profit volunteer initiative aimed at bridging the digital divide and ensuring safe PC utilization. Services are provided exclusively to users (hereinafter referred to as "Users") who fully agree to these Terms.

3. Users are deemed to have fully agreed to all provisions of these Terms upon registering an account or submitting a technical support request.

Article 2 (Strict Non-Profit & 100% Free Policy)

1. This service will not forcibly collect any money under any circumstances or pretexts, including as compensation or gratuities. (Voluntary donations will be accepted at the user's discretion.)

2. No third-party advertisements will be displayed within the Group's communication channels, platforms, or sent emails.

3. Staff members are strictly prohibited from soliciting, coercing, or advising Users to purchase specific products or subscribe to paid external contracts.

Article 3 (Scope of Support & Delivery Methods)

1. Technical assistance is conducted entirely online via live chat networks, email correspondence, or remote desktop infrastructure (screen sharing and remote operation). In-person or on-site support is strictly unavailable.

2. Initiating a remote desktop interaction requires explicit, mandatory verbal or text chat consent from the User immediately before the session begins.

3. Users acknowledge that the Service does not guarantee an absolute resolution; support is provided as advisory guidance and altruistic cooperation within the scope of our volunteer staff's knowledge base.

Article 4 (User Obligations & Mandatory Data Backup)

1. Users must securely backup all critical machine parameters, configuration profiles, and data files (photographs, documents, configurations, etc.) to external hardware media or cloud architectures at their own risk prior to interacting with our support infrastructure.

2. The Group holds zero liability for database corruption, files loss, or subsequent software anomalies that occur during assistance windows if the user omitted proper backup operations.

Article 5 (Prohibited Activities & Account Termination)

The Group reserves the absolute right to suspend system access and delete User credentials without prior warning if a User executes any of the following infractions:

• Defamatory language, hostile interactions, sexual harassment, or disruptive operations targeting volunteer staff members.
• Attempts to maliciously intercept, extract, or expose internal passwords or personal identification datasets.
• Impersonating the official name or insignia of the Group to inflict harm or deception on third parties.
• Flooding communication nodes with spam protocols, excessive repetitive ticket logging, or automated scripts.

Article 6 (Disclaimers & Limitation of Volunteer Liability)

1. The Group and its volunteer staff shall not be liable for any direct, indirect, incidental, or special damages (including systemic device breakdowns, business operational interruptions, or profile corruptions) arising from the use or inability to use this Service, unless caused by intentional malice or gross negligence.

2. We disclaim all liabilities for sudden service disconnects or data anomalies resulting from infrastructure-level vulnerability, host latency, or outages caused by our zero-cost web hosting providers (InfinityFree).

3. Users accept full sovereign responsibility for any system inconsistencies, software registration mismatches, or system faults arising from OS re-installations or deep configuration adjustments required during the technical troubleshooting process.

Article 7 (Staff Compliance Governance & Whistleblower Protections)

1. All onboarded volunteer staff are legally and structurally mandated to enforce rigorous user privacy protections and are strictly prohibited from ever demanding or logging User account passwords.

2. If a User suspects non-compliant behavior, unethical conduct, or policy violations by a staff member, they are encouraged to submit an instant flag via the dedicated "Staff Review Report" input module.

3. The administrative team evaluates all logged reports from a neutral standing. Verified infractions result in immediate revocation of server credentials, full expulsion, and permanent blacklisting from the Group.

Article 8 (Amendments to the Terms)

The Group reserves the right to modify or restructure these Terms without seeking prior User confirmation to align with evolving digital landscapes. Revisions apply globally and instantaneously across all access nodes upon public web deployment.

Article 9 (Credential Security & Open Authentication)

Users leveraging external Open Authentication methods (Google, GitHub, LINE OAuth, etc.) to access the Service explicitly agree to the following protocols:

• The security and management of external account credentials remain the exclusive responsibility of the User; the Group is not liable for data breaches caused by local credential mismanagement.
• The Group holds no liability for service access issues stemming from maintenance windows, structural API changes, or server out-ages on third-party authentication platforms.
• Our technical environment handles only the minimum cryptographic tokens required for authentication; we never capture, record, or retain your raw third-party passwords.
• Users accept that deletion, restriction, or suspension of their primary third-party account may automatically invalidate their access to ryopc system records.

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